Refund Policy

Great — next is the Refund Policy, written to be clear, fair, and protective, and aligned with how IELTS guidance services usually operate.

This version is safe even if you currently don’t offer refunds, and flexible if you later add paid services.

You can publish this immediately.

Refund Policy

Last updated: December 2025

At IELTSAssistBridge, we are committed to providing high-quality IELTS guidance and educational support. This Refund Policy explains how refunds are handled for any paid services offered on our website.

By purchasing or using any paid service, you agree to this policy.

1. General Refund Policy

Unless otherwise stated, all payments made to IELTSAssistBridge are non-refundable.

This is because our services involve:

  • Digital content

  • Educational guidance

  • Time-based or personalized support

Once a service has been delivered or access has been granted, it cannot be reversed.

2. Non-Refundable Services

Refunds will not be issued for:

  • IELTS guidance sessions already delivered

  • Writing or speaking evaluations already reviewed

  • Downloaded digital materials

  • Access to restricted or premium content

  • Services affected by a candidate’s personal exam outcome

IELTS exam results are influenced by individual effort and exam conditions, and no outcome is guaranteed.

3. Exceptions

In limited cases, we may consider a refund if:

  • A technical error on our platform prevented access to a paid service

  • A duplicate payment was made in error

Any approved refund will be processed at our discretion after review.

4. Refund Request Process

To request a refund (where applicable), you must:

  • Contact us within 7 days of the payment date

  • Provide proof of payment

  • Clearly explain the issue

Refund requests must be sent to:

Email: info@ieltsassistbridge.com

5. Processing Time

If a refund is approved:

  • Processing may take 7–14 business days

  • Refunds will be issued using the original payment method where possible

Transaction fees charged by payment providers may not be refundable.

6. Chargebacks & Disputes

Unauthorized chargebacks without contacting us first may result in:

  • Account restriction

  • Denial of future services

We encourage users to contact us directly to resolve any payment concerns.

7. Changes to This Policy

IELTSAssistBridge reserves the right to update this Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.

8. Contact Information

For refund-related questions, please contact us at:

Email: info@ieltsassistbridge.com
Website: https://ieltsassistbridge.com